Known as independent contractors, contractors, temporary workers, freelancers or consultants, the contingent workforce differs from regular employees. They are not true employees of a company. Often hired through staffing agencies, they can be hired directly by the company.
In most cases these workers will be in customer service or operations, which are the areas where most of the volatility will be. Temps can be hired in other areas though. A marketing department may hire a freelance writer to help during a launch or a new product. Likewise, web designers may be hired on a contingent basis to redesign the website or employee intranet.
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