24 May '13, 12am

Know any awesome Support folk to send my way? It's a pretty unique gig-way more diverse & fun than the norm.

Ensure consistent, professional and effective customer support Make customers feel good about getting in touch and using Tracker Investigate and respond to customer support tickets, community forum posts and tweets (in writing, as we’re not currently set up for phone support) Answer questions, for example, about Tracker features, road-map, best practices and subscription levels. Obsessively curate customer forums Solve problems such as those with account activation, account upgrades, email notification, credit card processing issues, and problems integrating with other applications Be a customer advocate and make sure customers are satisfied Become an expert on Tracker and a source of knowledge that our customers and team can rely on Leverage experience gained to suggest product improvements, and quickly escalate possible production issues Highlight frequently reported iss...

Full article: http://pivotallabs.com/pl_job/technical-customer-support/

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