Inbox Zero: Github Issues Edition

We're trying to improve our Github issue response time by using inbox zero:

April 27, 2012 Tagged: open source issues Comments (View) Inbox Zero: Github Issues Edition On our many open source projects , we’ve seen a recurring problem throughout the various issue trackers we’ve used: the number of issues just seems to keep going up, and the longer a project is around, the harder it becomes to respond to issues. This results in patches not getting merged, bugs not getting fixed, and issues going unanswered. We want to do better, and we’ve been trying a new policy that we believe is helping. You have to lock that down Github issues is the primary place that our users communicate with us. This means that we get a combination of feature requests, help requests, bug reports, and patches all through the same system. We’ve also been letting feature requests and hard-to-nail-down bug reports sit, resulting in a stagnant pool of issues at the bottom of the ...

Full article: http://robots.thoughtbot.com/post/21919704809/inbox-zero-...