15 May '12, 3pm

Exciting New Integration: Badgeville in our Helpdesk!

Exciting New Integration: Badgeville in our Helpdesk!

We are pleased to announce that we have integrated Badgeville’s gamification technology into our Zendesk ticketing system. As you use the helpdesk to perform different actions, (searching documentation, contributing to forums, completing satisfaction surveys, etc.) you will be able to earn many different badges and complete many different missions. Through this integration we hope to increase community engagement, and to not only give you new channels to share your experiences and ideas, but also to reward you for it! While inside our helpdesk, if you hover over a user’s picture, a little summary profile will appear showing how many points and rewards that user has, as well as the last badge that they have earned. By clicking on “Click for profile” you will be brought to the user’s showcase that shows their progress on the current missions, with hints on how to earn the ba...

Full article: http://www.engineyard.com/blog/2012/exciting-new-integrat...

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