06 Jul '12, 5pm

New on the blog: How we deal with alerts or "When Things Go From Good to Sad… to Seriously Serious" by @grahamt1

(this was written by our intrepid Director of Operations, Travis Graham, who was too busy to proofread and edit it, so I did it for him. I swear he wrote, like, 95% of it. I added the top tips and the thing about open office hours. I certainly didn’t have to fix any typos or weird comma things. — Kevin) Some of the most common alerts that come in are http timeout, memory utilization, server down, and ssh timeout alerts. Depending on the customer and how they’ve built their application infrastructure out gives me an initial idea of where to look. Having the hands on experience of dealing with thousands of these types of alerts and fixing them creates a “run book”, of sorts, to know where to start investigating and what things to look for in order to fix the problem before it becomes seriously serious . Here are some tips for dealing with these basic alerts and how to find a...

Full article: http://railsmachine.com/articles/2012/07/05/good-to-sad-t...

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