26 Dec '13, 11pm

How Bank Branches are Going to Evolve

The advent of mobile banking granted consumers the ability to pay bills, deposit cheques and, in the near future, applying for financial products (such as credit cards) right from their mobile device. Unfortunately, there is a disconnect with today’s bank branches and are nowhere near as effective or cost effective as they once were, as a PWC report points out: Customers’ use of online and mobile technology for their banking needs has grown rapidly. With the convenience of digital channels, customers are visiting branches less often. According to a 2011 survey, 62% of respondents said the Internet is their preferred banking method. Only 20% selected branch banking—a sharp decline compared with 2007 when nearly 40% of respondents preferred to bank at a branch. This has significant implications. According to The Globe and Mail , Canada has almost 10,000 bank branches (includ...

Full article: http://pivotallabs.com/how-bank-branches-are-going-to-evo...

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