27 Dec '13, 3pm

How to Ensure Effective Communication Among Quality Assurance, Engineers, and Clients

It’s no revelation that communication is an area where one size does not fit all. Therefore, our Quality Assurance (QA) Department tailors our communication processes to work according to the requirements of each client, mobile solution, and engineer. This is a strategy to improve productivity and effectiveness. Imagine if a client or engineer had 20 assigned tasks to read or fix; if they needed to talk to a QA member each time, they would be wasting time and resources instead of actually working on a solution. This is why good communication is crucial to development. How do we ensure our communication is effective? Client-Tailored Communication While we highly recommend working with Pivotal Tracker (we use it for all internal activities) to communicate feedback with external clients, we’ve had experience working with all sorts of project management and bug tracking softwa...

Full article: http://pivotallabs.com/how-to-ensure-effective-communicat...

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